Support

How do I delete my account?

Open the app, go to Profile, then Settings, then Delete account. This removes your profile, photos, messages and posts immediately and cannot be undone. See deleting your account for the full list of what is erased and what is kept, and for what to do if you cannot sign in.

How do I cancel a subscription?

Subscriptions are billed by the app store you bought them from, so they are cancelled there. On iPhone, open the Settings app, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile picture, then Payments and subscriptions. Cancelling stops the next renewal and you keep your benefits until the current period ends.

Can I get a refund?

Purchases made inside the app are handled by Apple or Google, and refunds are requested through them rather than through us. For Apple, visit reportaproblem.apple.com. For Google, open the Play Store order history. Coins that have already been spent cannot be refunded.

How do I get the verified badge?

Go to Profile, then Verify account, and take a selfie when prompted. We compare it with your profile photos. Most checks finish quickly, and some are reviewed by a person. If you later replace the photo your badge was based on, the badge is removed and you can verify again.

Someone is behaving badly. What do I do?

Open their profile or your chat with them, tap the menu, and choose Report or Block. Blocking is immediate and they are never told. Reports go to our moderation team. If you feel unsafe, please contact your local authorities first, then let us know at hello@meetbywave.com so we can act on the account.

I cannot see anyone nearby

Waves shows people in your city first, then widens to your state and country, so you should always see someone. Check that location permission is granted in your phone settings, and that the city on your profile is correct. Being offline never hides you from other people.

What are coins for?

Coins unlock features on your own account, such as revealing who sent you a wave. They are bought as a one time purchase, they do not expire, and they are separate from a membership. Coins cannot be sent or given to another person and they have no cash value. Your balance is shown on the Coins screen in your profile.

Do I need to pay to use Waves?

No. Waves is free to use, including making a profile, discovering people, waving and chatting with your matches. Membership is optional and unlocks extras such as unlimited waves, seeing who liked you, and advanced filters.